Meet the Team

At Schaal Plumbing, Heating & Air, we realize the customer experience begins and ends with our HVAC and plumbing experts. That is why we place such a big emphasis on the quality of our people -- the core of our business. Continue reading below to learn more about our team!

Randy Keys

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President

Randy is the owner of Schaal Plumbing, Heating, & Cooling and has been in the HVAC industry for over 10 years. His favorite part of the job is working with his employees and customers and meeting new people. His goal is to make sure his employees and customers are happy. In his spare time, he enjoys boating & spending time with his family.

Phillip Keys

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General Manager

Phillip has been in the HVAC industry for 12 years and the last 5 of them have been with Schaal. His favorite part of his job is the CULTURE we’re creating. Where our employees hold each other ACCOUNTABLE to SERVE our clients with integrity and ASPIRING to be LEADERS in our industry and community. In his spare time, he loves to spend time with his wife and 3 kids. He loves to golf. He also coaches his son’s soccer team!

Chris Gesink

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Operations Manager

Chris has been with Schaal for 6 years and has been in the HVAC industry for 14 years. He enjoys making homeowners comfortable and coaching his team to ensure they are successful in meeting their goals.

Victoria Keys

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Administrative Professional

Victoria has been in the industry for 3 years, all of which have been spent with Schaal. She loves that every day is something new, so it keeps her on her toes! Victoria loves spending time with her family. Her girls keep her very busy, and it is always an adventure! She also enjoys playing recreational sports and spending time outdoors.

Justin Riddle

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Warehouse Manager

Justin has been with the Schaal team for 4 years. He loves helping his teammates do their job more effectively and efficiently. Justin is a proud father of 3 and has been married for 10 years. He volunteers for his church and loves to spend his free time with his family. He has a degree in business finance from Iowa State University.

Adrian Ksiazek

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Warehouse Helper

 

Jamie Simpson

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Apprenticeship Program Administrator

Jamie is our longest running employee at 33 years with Schaal and over 50 years in the industry! He loves helping others and being a part of the Schaal team and culture. Jamie is very involved with the Boys Scouts. He is an Eagle Board Chairman and an Eagle Coach. Jamie likes to canoe and has floated the Big Salmon River in the Yukon Territories and paddled many lakes in the Boundery Waters Wilderness Canoe Area.

Justin Bailey

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Apprenticeship Instructor

Justin can solve any problem thrown his way with his 11 years of experience in HVAC, 8 of which have been at Schaal. When he has free time, he enjoys spending time with his wife and two kids and volunteering for Habitat for Humanity.

Alyssa Donegan

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Human Resource Manager

Alyssa has been with Schaal for 5 years now, and she has been in customer service for over 20 years! She loves helping others and each new day at Schaal gives her the opportunity to do exactly that. She enjoys swimming, reading, traveling, and spending time with her husband and 3 children. In her free time, she enjoys volunteering with her church. Fun Fact – Alyssa learned to drive a skid loader before she learned how to ride a bike!

Ryan Renfro

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Sales Manager

Ryan enjoys helping people fully understand their heating & cooling system while providing customers with options to maximize their comfort and save money while doing so. He has been in the industry for over 10 years and has done a wide range of things from answering phones to inventory to plumbing, heating, and cooling technician. Outside of work, Ryan enjoys spending time with Dana, his wife, and their dogs. He is also involved in many ministries with his church, enjoys fishing, hunting, and watching football.

Karla Melendez

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Sales Coordinator

Karla has been part of the Schaal team for 4 years. She loves the family environment at Schaal, and she loves taking care of our customers. In her spare time, Karla loves shopping and spending time with her family! Being a mom is her true love. Interesting fact – Karla can’t smell but, her listening skills are the best!

Mallory Strutzenberg

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Marketing Manager

Mallory has over 5 years of customer service experience, and her associate’s degree in marketing. She loves helping our customers, taking on marketing projects, and being part of the Schaal family. Outside of work, you can find her spending time with family and friends and camping.

Dan Halstead

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Comfort Consultant

Dan is a proud lifelong resident of the Des Moines Metro and has been in the construction industry all of his life. Since 2015, Dan has worked for Schaal in several capacities from helping customers with their home comfort challenges as a technician to providing replacement solutions when it's appropriate. When Dan is not working, you'll find him enjoying time with his family and giving back to the community.

Joe Anderson

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Comfort Consultant

Joe has been with Schaal for 2 years and has been in the HVAC industry for over 5 years.  The best part of his day is getting to help customers with their heating and cooling needs. Outside of work, Joe enjoys time with his family and getting outside to hunt and fish.

Dylan Albrecht

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Comfort Consultant

With nearly 8 years in the HVAC industry, Dylan strives to give each customer the best experience he can! When he's not working, he is spending time with his family and enjoying the outdoors.

Todd Christensen

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Install Manager

Todd has been in the HVAC industry for 8 years. Outside of work, he enjoys fishing, doing home renovations, and spending time with his two sons.

Marshall Halverson

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Install Training Coordinator

Marshall has been with Schaal for 5 years. He prides himself on providing quality work to his customers. Outside of work, he is a semi-professional Bass Fisherman.

Chad Ofstad

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Lead HVAC Installer

Chad has been in the HVAC industry for 11 years and has worked at Schaal for 5 years. His favorite part of his job is working directly with customers. Outside of work, he enjoys hunting with his sons and building custom metal at home.

Benton Frey

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Lead HVAC Installer

Benton has 6 years of experience in the HVAC industry. He has been part of the Schaal family for 4 years. He is also a Diesel Mechanic for the United States Marine Corp. In his spare time, Benton enjoys spending time with his family and friends, working on vehicles, watching football, and camping.

Matt Newquist

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Lead HVAC Installer

Matt began his career with Schaal 5 years ago, and he quickly found his favorite thing is helping customers when their HVAC system is down. In his spare time, he is an outdoorsman.

Kristin Widdel

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Customer Service Representative

Kristin was born and rasied in Audubon, IA, the home town of Albert the Bull who is the largest bull in the world! She has been in the customer service industry for over 30 years working in various different aspects. What she enjoys most is the happy atmosphere at Schaal & making a customers experience GREAT! Outside of work, she loves spending time with her family. Kristin has 4 amazing children, 4 energetic grandsons, & 1 granddaughter, who is her partner in crime as they plan adventures that usually include shopping and pedicures.

Joe Tilley

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Plumber

Joe has over two decades of experience in the plumbing industry. He enjoys getting to connect with his customers and really helping them with their plumbing needs. Joe enjoys spending his spare time with his friends and family.

Hunter Smith

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Plumber

Hunters favorite part of his day is getting to help his customers. When he is not working, he enjoys spending time with his family and friends and spending time outdoors.

JD Adams

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Plumber

Jason Mellows

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Plumber

Rachel Weeks

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Plumbing Dispatcher

Rachel has a diverse background in customer service. Prior to Schaal, she was in the electrical industry, and she was in the nursing field before that. Outside of work, Rachel loves to travel – especially to the beach, ride her bike, and eat ice cream. She also has two adorable rescue dogs – Talula & Moo.

Allison Gibson

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Financial Controller

Allison has done accounting in the HVAC industry since 1995. Her biggest passions are reading, her two pugs (Chuy & Otis), and spending time with her family. She is currently earning her MBA at Drake University and would ultimately like to earn a PhD in Organizational Behavior. She loves the company culture at Schaal, because "... when you walk through these doors, you are family." Allison has an upbeat "can do" attitude: in 2016 Allison won Schaal's "Rookie of the Year" award, in 2018 Allison won Schaal's "Motivation" award, and in 2019 Allison won Schaal's "Motivation" and "MVP" award. When she is not crunching numbers or working with her teams, Allison can be found singing and dancing around the office. She is definitely not typical, but we wouldn't have it any other way.

Mallorie Wood

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Accounting Clerk III

In 2016, Schaal was lucky enough to have Mallorie join the accounting team. She is currently earning her bachelor's in accounting and is working towards earning her CPA. Mallorie, a huge animal lover, is a fur mom to two shaggy dogs Leo and Piper. When she is not saving bunnies, squirrels, and kittens, Mallorie enjoys yoga, reading, cooking, and competing in game nights with her uber competitive and game-oriented family. She excels at Pictionary, hide & seek, darts, ping pong, and tennis just to name a few. Mallorie has never met a taco she doesn't like, and if there is ever a question of queso, it is always yes!

Danielle Long

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Accounts Receivable Specialist

After 14 years as an office manager and service writer, Danielle was looking for a change of pace. We were lucky enough to welcome her to Schaal as our Accounts Receivable Specialist in 2020. When she is not capturing family memories on the pages of her many scrapbooks, you can find Danielle down at the race tracks – no, no… she is not a part-time racecar driver, but – her husband, son, and daughter all are! We are excited to have Danielle on the team and part of the Schaal family.

Katie Biondi

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Office Administrator

Born and raised in Des Moines, Katie earned a bachelor's degree in mass communications from Grand View University. She has been in the customer service industry for more than 15 years and loves that Schaal has such a family atmosphere. Katie started at Schaal as a customer service representative in 2017 and has since moved to an administrative assistant, where her incredible organization skills have been put to great use. Katie is a cat mom to a pesky flat-faced Persian cat named Lorenzo. She is a huge fan of the Iowa State Fair, and you can find her at the fairgrounds all ten days of the fair. She is an amazing chef and loves spending time with her niece Evelyn and her family and friends.

Nan Wood

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Office Administrator

Nan has been with Schaal for 9 years as our lead dispatcher and has over 40 years of customer service experience. Her favorite part about working for Schaal is the family atmosphere and taking care of our customers. Her biggest passion is her family and her dogs. She also loves to read and cook delicious treats for the team. Interesting fact about Nan is that she used to work for a company owned by Frank Sinatra!

Kim Murphy

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Customer Service Team Lead

This is Kim's 3rd year at Schaal, and she has been in the customer service industry for over 7 years. Kim absolutely loves the people she works with! In fact, she states she has found her "forever home" here at Schaal. She loves to spend time with family and friends, travel, go to concerts, and go out to eat (although she admits maybe a little too much going out to eat!) Kim is involved in volunteer work aimed at helping people better their lives, but her passion is definitely working with women.

Dawn Wilson

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Administrative Assistant

Dawn has over 20 years of experience in the customer service industry. She really enjoys the family atmosphere here at Schaal. Dawn is originally from the quad cities, but has lived in the Des Moines area for about 10 years. Outside of work, she loves to spend time with her family.

Lex Knebel

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Customer Service Representative

Kristyn Miller

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Customer Service Representative

Kristyn has worked in customer service for 5 years. Although not from the Des Moines area, working at Schaal has made her feel like this is home. Outside of work, Kristyn enjoys spending time with her son, planning their next adventure. She loves experiencing new things, trying foods, going places, and meeting people.

Ashley Keys

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Customer Service Representative

Ashley works part-time as a customer service representative with us here at Schaal, and the other half of her work time is spent as a nanny to 3 little ones she absolutely adores. Outside of work, Ashley enjoys spending time with her family, boating in the summer, and she is always down for a good game night!

Emily Evans

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Customer Service Representative

Emily was born and raised in Des Moines. She has been in the customer service industry for more than 10 years. She loves trying to help customers any way that she can. Outside of work, Emily enjoys being a mom of two, going boating, camping, and spending time with family and friends. She is a huge reality tv junkie and loves watching football.

Aubree Sanders

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Customer Service Representative

Aubree loves helping customers in any way she can. She is currently attending Iowa State University, majoring in Elementary Education. Aubree hopes to teach 8th grade once she has completed her schooling. Outside of work and school, she enjoys spending time with her family and friends and sleeping.

Derek McDermott

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Customer Service Representative

Derek has been with the Schaal team for 9 years! He really enjoys helping people and the family environment we have at Schaal. He is an avid watcher of films of all sorts. He loves to read, disc golf, and watch baseball. Derek also helps with blood drives for the Red Cross.

Tim Axtell

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HVAC Service Technician

Colin Blaske

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HVAC Service Technician

Colin has been working in the HVAC industry for 5 years. He loves being able to find solutions for clients to help fit their home comfort needs. In his free time, Colin likes to play disc golf, video games, and spend time with Rosie, his dog!

Aaron Waseskuk

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HVAC Service Technician

Aaron enjoys being able to help customers with their HVAC needs and learning new things every day. When Aaron isn't working, he likes to spend his time with family, work on his podcast, and find new recipes to cook.

Kyle Ramsey

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HVAC Service Technician

Kyle enjoys working with equipment and making sure it is running properly. When he is not working, he spends time fishing and watching football.

Michael McCabe

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HVAC Service Technician

Michael enjoys helping his clients find solutions to their HVAC problems. When he isn't working, he is enjoying time with friends and family and watching sporting events.

Neil McGuire

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HVAC Service Technician

Neil has been part of the Schaal family for 2 years. He looks forward to meeting our customers and helping them in any way he can. Outside of work, Neil loves spending time with family and friends and is an avid sports fan.

Darien Smith

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HVAC Service Technician

Darien enjoys working with his customers and helping them with all their HVAC needs. In his down time, he enjoys spending time with his wife and family.

Riley Schwab

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HVAC Service Technician

Riley's favorite part of his day is getting to help his customers. He prides himself in his work ethic! In his spare time, he enjoys biking.

Logan Black-Marchand

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HVAC Service Technician

Logan loves working with people face to face every day. He can be quite the comedian, but all in good nature. Logan is passionate about dogs, the NFL, and rugby. He played rugby in high school and continues to play to this day on a club team here in Iowa. He hopes to play nationally someday! Logan is also in the military. He has a very competitive nature, which came in handy when he anchored a four-person team in a west coast competition to victory at the age of 19!

Christain Abbott

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HVAC Service Technician

Christain enjoys new challenges every day and looks forward to helping his customers with their HVAC needs. When he is not working, he is spending time with his dog, working on cars, or helping in the community. Before joining Schaal, Christain was a fire fighter!

Sam Techau

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HVAC Service Technician

Sam strives to build a personal relationship with his customers and make sure they are getting the most out of their HVAC system. When he is not working, he enjoys motorcycles and unwinding with video games.

Kristel Van

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HVAC Service Technician

Kristel has been in the customer service industry for over 6 years. Her favorite part of the job is helping customers with their whole home comfort needs. She is a mother of two and loves to take them boating, as well as keep up with dance classes.

John Avitt

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HVAC Service Technician

John was raised in Des Moines and settled down in Grinnell, where he started his HVAC career and rasied his family. He went to DMACC and received his Applied Science Degree in HVAC-R.

Erin Gilbert

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Dispatcher

Erin has worked in the customer service industry for 7 years. She loves to help customers in any way that she can. Outside of work, she loves to spend time with her husband and 2 wonderful children either boating or spending quality time outdoors.

Josh Kruse

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Lead Carpenter Estimator

Josh has been working in the carpentry and remodeling business for over a decade. He enjoys updating existing spaces with new functions and finishes. When Josh is not working, he enjoys spending time with his wife and kids. They all love sports, boating, and spending time outdoors.

Matt Coad

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Plumber

Matt has been in the plumbing industry for 18 years. He enjoys serving his customers and working to resolve their plumbing needs. Matt served in the Iowa Army Guard for 12 years. His family is his pride and joy.

Scott Ault

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Plumber

Scott has been in the plumbing industry for almost 5 years. Two of those have been spent with his Schaal family. He loves facing a new challenge each day. In Scott's free time, you can find him watching football and going to the races.

Mark Diacono

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Plumber

Mark has over 5 years of experience in the plumbing industry along with earning his Journeyman's License. He enjoys helping his customers fix their problems. Mark served 5 years in the Army and when he is not working, he enjoys coaching youth sports.

Joe Burkle

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Plumber

Joe's favorite part of his day is using his knowledge to go help his customers. When he is not working, he is enjoying time with his wife and spending time outdoors.

Juan Gonzalez

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Plumber

Juan enjoys learning new things on the job every day. Outside of work, he enjoys soccer. Juan is bilingual in both English & Spanish!

Chaz Machamer

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HVAC Service Technician

Chaz enjoys working directly with customers and helping them with their HVAC needs. He loves learning something new while out in the field. When he's not at work, he's at home spending time with his wife or in his shop woodworking.